為推動國際化並創造友善雙語校園環境，興大歷經近兩年籌備，並在教育部高教深耕計畫國際專章經費挹注下成立的「國際行政支持辦公室」於113年2月1日揭牌，活動由校長詹富智、副校長暨國際事務長周濟衆及玉山學者伊森姆教授 (Dr. Wilhelm Gruissem) 開場致詞，並於眾人見證下順利揭牌，正式為全校師生提供服務。

「國際行政支持辦公室」為校級跨處室任務編組專案辦公室，目的在整合並協助建立跨處室溝通平台，規劃建構完整國際化行政支持系統，包括「國際師生專責服務窗口」及「英語行政窗口」，提供國際師生一站式服務及雙語資訊平台。

「英語行政窗口」首階段招募一級行政單位13名英語行政服務種子人員，透過國際知能、國際溝通能力及文化素養等培訓課程，提升國際行政服務潛能；「國際師生專責服務窗口」則透過整合與翻譯重要資訊，並與「英語行政窗口」合作協力，提供國際師生一站式服務，以解決他們因不熟悉學校單位業務分工、或語言不通的行政流程障礙。

此外，興大首創雙語資訊平台 “ASK NCHU”，將翻譯過的國際師生常見問題與校內對應單位提供之流程與資訊，彙整建置為友善查詢介面平台。若資訊查詢後仍有疑問，師生可透過線上預約、申請諮詢服務，由「國際師生專責服務窗口」同仁協調一站式服務。目前連結已廣設於校內各行政、教學、研究等單位首頁，可提供國際師生更便捷的查詢管道 (https://iss.nchu.edu.tw/asknchu-ch/)。

興大為創造友善雙語校園環境，近年逐步推動如統一校內單位英文名稱、雙語化校園內指示牌、優化全校英文網頁等措施，此次成立「國際行政支持辦公室」，更是推動國際化進程上重要的里程碑，期盼能藉此提供更友善的行政支持，打造國際師生的幸褔校園。

To promote internationalization and create a friendly bilingual campus environment, National Chung Hsing University (NCHU), after nearly two years of preparation and with support from the Ministry of Education’s Higher Education Sprout Project, has officially launched the “Office of International Administrative Support” (OIAS) on February 1st, 2024. The event began with opening remarks from President Fuh-Jyh Jan, Senior Vice President for International Affairs Chi-Chung Chou, and Yushan Fellow Dr. Wilhelm Gruissem. This was followed by a successful unveiling ceremony, officially inaugurating services for the entire university community.

The “Office of International Administrative Support” (OIAS), a university-level cross-departmental task force, aims to integrate and establish cross-departmental communication mechanisms and build a comprehensive system for international administrative support. This encompasses the “International Students and Scholar Services” (ISSS) and the “English-speaking Service Contact”, providing international faculty and students with one-stop services and a bilingual information platform.

In its initial phase, 13 seed personnel from primary administrative units have been recruited as the “English-speaking Service Contact.” They are currently undergoing training in international competencies, communication skills, and cultural literacy to enhance the quality of international administrative services. Simultaneously, the “International Students and Scholar Services” (ISSS) have been actively engaging in integrating and translating essential information, as well as collaborating closely with the English-speaking Service Contacts to provide seamless services, effectively addressing administrative challenges encountered by international faculty and students due to unfamiliarity with departmental operations or language barriers.

Furthermore, NCHU has pioneered a user-friendly bilingual information platform called “ASK NCHU,” which compiles translated common queries related to international faculty and students, along with procedures and information provided by corresponding administrative departments. In the case of unsolved issues, international faculty and students can book appointments online for one-stop consultation services coordinated by the International Students and Scholar Services (ISSS). The platform link is now prominently featured on the homepages of various administrative, academic, and research units within the university (https://iss.nchu.edu.tw/asknchu-en/), making it more accessible for the international community.

With the establishment of the Office of International Administrative Support, NCHU achieves a significant milestone in its pursuit of internationalization. The university has systematically implemented measures, including unifying the English names of internal units, installing bilingual signage across the campus, and improving the university’s English website. These initiatives are designed to create a welcoming environment for international faculty and students, contributing to a happy and inclusive campus atmosphere.

NCHU Officially Launches the Office of International Administrative Support to Upgrade Services for International Faculty and Students

左至右：張嘉玲前國際長、玉山學者Dr. Wilhelm Gruissem、詹富智校長、周濟眾副校長兼國際長、張玉芳教務長

NCHU Officially Launches the Office of International Administrative Support to Upgrade Services for International Faculty and Students

左至右：張嘉玲前國際長、玉山學者Dr. Wilhelm Gruissem、詹富智校長、周濟眾副校長兼國際長、張玉芳教務長

Group photo 揭牌儀式大合影

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