Office of Student Affairs

Student Group Insurance

1. Students who are injured in an accident or hospitalized for treatment of an illness may file a student group insurance claim.

2. Eligibility: students with official NCHU student status or who are currently on a leave of absence are eligible as long as they continue to pay the necessary insurance premiums.

3. Deadline: claims must be submitted within 2 years of the incident.

4. Required documents:

  (1) An application form and a letter of consent for the insurance company’s inquiries;

  (2) A certificate of diagnosis (original copy preferred, or photocopy with the official seal of the medical institution);

  (3) Medical bill receipt (original copy preferred, or photocopy with the official seal of the medical institution);

  (4) A photocopy of your passbook cover (with the account holder, branch number, and account number clearly legible);

  (5) For claims involving bone fractures, a copy of the X-ray image is required.

Financial Aid for Student Living Expenses

Students may receive financial aid for student living expenses in exchange for teaching assistantships, campus environment maintenance, social services, and other service learning activities that are conducive to public and social welfare.

Emergency Relief Funds

1. Students who face any of the following emergencies during their period of study at the University may be eligible for emergency relief funds:

  (1) Hospitalization for an injury or illness when unable to pay for medical expenses due to financial hardship;

  (2) A major familial incident resulting in financial hardship;

  (3) Death;

  (4) Other incidents that require emergency relief.

2. To apply for emergency relief funds, the affected student or their advisor should fill out the application form and submit it along with the necessary supporting documents to the department chair/institute director and college dean for signing. Applications will be reviewed by the Office of Student Affairs’ Division of Student Life, which shall then forward them to the University’s President for approval.

3. Emergency relief funds of up to NT$30,000 may be released once per incident. The NCHU Student Emergency Relief Funds Application Guidelines and application form are available for download on the Division of Student Life website.

Student Appeals

1. To safeguard students’ learning, living, and educational rights, and to ensure campus tranquility, the Student Appeal Review Committee has been established pursuant to the University’s Guidelines on Student Appeal Procedures to handle complaints filed by students.

2. Individual students, student associations, and other student self-governing bodies (hereinafter referred to as “complainant”) who believe that a punishment, administrative measure, or resolution issued by the University is unlawful and thus infringes their rights or interests may file a complaint with the Student Appeal Review Committee pursuant to the Guidelines on Student Appeal Procedures.

Student Counseling

I. Service Description
International students who experience difficulties related to daily life adjustment, emotional concerns, intimate relationships, or interpersonal relationships during their studies are welcome to apply for counseling services through our online system. After submitting an application, a licensed counselor will be assigned to provide regular counseling sessions.
II. Application Procedure
1. Appointment Method
Our center operates on a by-appointment-only basis. Please login to “NCHU single sign-on system” → “All Application Entry” → “Psychological Counseling system” to apply for counseling services.
※Note: If you are unable to make an appointment through the online system, you may contact us by phone during office hours or visit the Counseling Center in person for assistance.
2. Appointment Notification
After we match you with an appropriate counselor, you will be notified of your appointment time via SMS and email. Thank you for your patience while we complete the arrangement.
3. Number of Sessions
Each student may apply for one counseling round per semester.
Each round consists of six sessions, with each session lasting 50 minutes.
4. Service Fee
All counseling services provided by the Counseling Center are free of charge for enrolled students of this university.
5. Confidentiality Policy
The Counseling Center and its professional counselors are responsible for protecting your privacy and will not disclose your personal information without your consent.
Exceptions apply in situations involving immediate danger to yourself or others, or when disclosure is required by law.
6. Safety Regulations
To ensure the safety of both students and counselors, dangerous items are strictly prohibited in counseling spaces.

Sexual harassment complaints

NCHU students who encounter sexual molestation, harassment, or bullying on campus may file a complaint with the University or request legal consultation and counseling.

Campus Bullying Complaints

1. “Campus bullying” refers to any type of bullying behavior imposed on students of the University on or off campus by any faculty member, employee, contract worker, or student, regardless of their affiliation with NCHU.

2. Elements that constitute campus bullying:

    • Behavior that disadvantages the victim
    • Intent to harm the victim
    • Causing physical or emotional damage to the victim
    • Unequal power relations existing between the imposer and the victim.
    • Other incidents deemed as bullying by the Campus Bullying Prevention Committee.

3. The Ministry of Education Anti-Bullying Hotline (1953) has specialists online 24/7 to offer counseling and bullying reporting services.

Medical Consultation

School Physician Medical Consultation Service Description
I. Purpose of the Service

To provide faculty, staff, and students of the university with diversified health consultation and medical advice services, the university has appointed five attending physicians from teaching hospitals across multiple medical specialties as part-time school physicians.
These physicians provide scheduled medical consultation services on a rotating basis, assisting faculty and students with initial health assessments, health-related consultations, and recommendations for appropriate medical care.

II. Service Content

Health-related consultations and preliminary health assessments.

Medical advice and health promotion consultations.

Referrals to medical institutions when necessary.

One physician consultation session is provided each day.

Please refer to the announcement link below for the physician consultation schedule.

III. Regulations Regarding Medication and Prescriptions

In accordance with Article 50 of the Pharmaceutical Affairs Act, medications that require a physician’s prescription may not be dispensed without a valid prescription issued by a physician.

The school physician service is consultative in nature; no medications are provided on-site.

Oral and topical medications will not be prescribed during school physician consultation sessions.

IV. Important Notes

If further diagnosis, examinations, or medication are required, individuals are advised to seek care at medical institutions accredited by the Ministry of Health and Welfare.

The Health and Counseling Center can provide information on contracted medical institutions and related medical consultation recommendations.

Fraud Prevention

1. When receiving a suspicious phone call, remember the “hear, hang up, and verify” principle.

Hang up the phone immediately if you hear something suspicious, and call the 165 Fraud Prevention Hotline for verification.

Do not transfer any money at a bank or ATM to avoid being scammed.

2. Fraud prevention:

Please add Trend Micro Fraud Prevention Pro as a friend on LINE, install the Trend Micro Check browser extension, turn off iMessage when not in use, and keep the 3C (calm-check-call) principle in mind.

3. What to do if you have been scammed:

Collect the necessary supporting documents and file a police report at the local police station or via the National Police Agency website, through which you may follow up on updates to your case.

Emergency contact

The Office of Student Safety has dedicated staff on call 24/7/365 to assist students experiencing an emergency: (04) 22870885.